ConnectCo was dealing with a complex helpdesk operation due to the diverse range of mobile plans they offered. They needed a solution that could simplify their operations and improve their service quality.
With Deskhero, ConnectCo was able to structure their data and manage their helpdesk operations effectively. The custom email domains and user groups features allowed them to organize their communications and provide targeted support.
The advanced AI capabilities of Deskhero played a crucial role in streamlining ConnectCo's operations. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the workload of the support team.
Additionally, the AI-enhanced search results helped the support team find solutions faster, improving their productivity. The AI also assisted in creating knowledge base articles from various file formats, providing a comprehensive resource for the support team.
Overall, Deskhero's AI capabilities have simplified ConnectCo's helpdesk operations, leading to improved service quality and increased productivity.
How did Deskhero's AI capabilities streamline ConnectCo's helpdesk operations?
Deskhero's AI leveraged OpenAI Embeddings from various resources to generate suggested replies, reducing the workload of the support team. It also enhanced search results, helping the team find solutions faster.
How did Deskhero help ConnectCo organize their communications?
Deskhero's custom email domains and user groups features allowed ConnectCo to organize their communications and provide targeted support.
How did Deskhero's AI assist in creating the knowledge base?
Deskhero's AI helped in creating knowledge base articles from various file formats like Word, PowerPoint, and PDF. This provided a comprehensive resource for the support team.
* This article provides an example of how a fictive company in the Retail Sale of Mobile Phone Plans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
