OrthoCare receives a variety of customer queries, from product details to after-sales support. By leveraging Deskhero's AI capabilities, OrthoCare can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This not only reduces the response time but also improves the accuracy of the responses.
Deskhero's AI also enhances the search results in OrthoCare's knowledge base. By using OpenAI embeddings, the platform can find the most relevant content for each query, making it easier for customers to find the information they need. This has led to a decrease in the number of support tickets raised, freeing up the support team to focus on more complex issues.
OrthoCare also uses Deskhero's AI to analyze trends in customer queries. This helps the company identify common issues and take proactive measures to address them, such as updating their knowledge base or modifying their product instructions.
With Deskhero's custom fields and structured data lists, OrthoCare can easily categorize and manage their support tickets. This makes it easier for the support team to prioritize and handle tickets, improving their productivity.
Overall, Deskhero's AI capabilities have enabled OrthoCare to provide faster, more accurate customer support, leading to higher customer satisfaction and improved operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to find the most relevant content for each search query in the knowledge base. This makes it easier for customers to find the information they need.
How does OrthoCare use Deskhero's AI to analyze trends in customer queries?
OrthoCare uses Deskhero's AI to identify common issues in customer queries. This helps the company take proactive measures to address these issues, such as updating their knowledge base or modifying their product instructions.
* This article provides an example of how a fictive company in the Retail sale of orthopaedic goods in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
