TechTreasure receives numerous customer inquiries daily about their extensive range of products. With Deskhero's AI-powered ticket management system, these inquiries are automatically sorted and prioritized, ensuring quick and efficient responses.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This not only accelerates the response process but also guarantees that the information provided to customers is accurate and consistent.
Deskhero's AI also enhances TechTreasure's knowledge base by generating articles from Word, PowerPoint, and PDF files. This feature allows the company to rapidly update their knowledge base with new product information or troubleshooting guides, further improving their customer support services.
Moreover, Deskhero's website scraping feature helps TechTreasure keep their knowledge base up-to-date with the latest product information from manufacturers' websites. The AI then uses this scraped data to enhance search results, making it easier for both customers and support agents to find relevant information.
Overall, Deskhero's advanced AI capabilities have enabled TechTreasure to provide efficient and effective customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI sorts and prioritizes customer inquiries, ensuring quick responses. It also generates suggested replies based on previous tickets, knowledge base articles, and uploaded files, providing accurate and consistent information.
How does Deskhero's AI enhance TechTreasure's knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, allowing rapid updates to the knowledge base. It also scrapes data from websites to keep the knowledge base up-to-date with the latest product information.
How does Deskhero's AI improve search results?
By using OpenAI Embeddings, Deskhero's AI analyzes all available data to enhance search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Retail sale of other electronic equipment via mail order houses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
