HomeComfort receives a large volume of customer inquiries daily. To manage these effectively, the company uses Deskhero's ticket management system. The system leverages OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the support team.
With Deskhero's custom fields and structured data lists, HomeComfort is able to categorize and prioritize tickets based on urgency and relevance. The system's AI capabilities further enhance this process by predicting ticket categories and priorities based on historical data.
The comprehensive search bar powered by OpenAI embeddings allows HomeComfort's support team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This feature has been instrumental in reducing the time taken to resolve customer issues.
HomeComfort also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further improving the efficiency of the support team.
By leveraging Deskhero's advanced AI capabilities, HomeComfort has been able to significantly improve its customer support services. The company has reported increased customer satisfaction and reduced response times since implementing the platform.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the support team.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar powered by OpenAI embeddings allows users to quickly find relevant content from the knowledge base, previous tickets, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Retail sale of other household articles in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
