KitchenPro receives numerous customer inquiries about product features, installation, and troubleshooting. To manage these efficiently, KitchenPro uses Deskhero's AI-powered helpdesk. The system uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing response times.
Deskhero's kanban board feature allows KitchenPro to visualize the status of customer inquiries, making it easier to manage and prioritize tickets. The system's AI capabilities further enhance this process by predicting ticket categories and priorities based on historical data.
The comprehensive search bar powered by OpenAI embeddings enables KitchenPro's support team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This feature has significantly reduced the time taken to resolve customer issues.
KitchenPro also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further improving the efficiency of the support team.
By leveraging Deskhero's advanced AI capabilities, KitchenPro has significantly improved its customer service. The company has reported increased customer satisfaction and reduced response times since implementing the platform.
How does Deskhero's AI capabilities improve customer service?
Deskhero's AI capabilities leverage OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces response times and improves the overall efficiency of the customer service team.
How does Deskhero's kanban board feature work?
Deskhero's kanban board feature allows users to visualize the status of customer inquiries, making it easier to manage and prioritize tickets. The system's AI capabilities further enhance this process by predicting ticket categories and priorities based on historical data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Retail sale of other household articles in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
