PhotoFusion receives hundreds of customer queries daily, ranging from technical issues to purchase inquiries. With Deskhero's ticket management system, they can efficiently organize and prioritize these tickets. The AI capability of Deskhero uses OpenAI embeddings from previous tickets to suggest relevant replies, significantly reducing response time.
The knowledge base feature of Deskhero allows PhotoFusion to create a comprehensive library of articles generated from various sources like Word, PowerPoint, PDF files, and even scraped website data. This enables customers to self-help for common queries, reducing the load on the support team.
Deskhero's custom fields and structured data lists allow PhotoFusion to categorize and filter customer queries based on different parameters like query type, urgency, etc. This helps in quick identification and resolution of high-priority issues.
Deskhero's REST API enables seamless integration with PhotoFusion's existing systems. This ensures a unified view of customer interactions across different channels, leading to improved customer service.
Finally, the advanced search bar powered by AI provides accurate results by leveraging the knowledge base, previous tickets, and uploaded files. This not only improves the customer's ability to find relevant information but also enhances the support team's efficiency.
How does Deskhero's AI capability improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant replies to new queries. This significantly reduces the time taken to draft responses, thereby improving overall response time.
How does the knowledge base feature help in reducing the load on the support team?
The knowledge base feature allows creating a comprehensive library of articles that customers can refer to for common queries. This enables customers to self-help, reducing the number of queries reaching the support team.
How does the advanced search bar enhance the support team's efficiency?
The advanced search bar uses AI to provide accurate results from the knowledge base, previous tickets, and uploaded files. This helps the support team quickly find relevant information, enhancing their efficiency.
* This article provides an example of how a fictive company in the Retail sale of photographs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
