GasGlow receives numerous customer queries every day. To manage these effectively, the company uses Deskhero's AI capabilities to generate suggested replies. This feature has not only improved the response time but also the accuracy of the responses, leading to higher customer satisfaction.
The company also uses Deskhero's AI-powered search bar to quickly find relevant content. The search results are enhanced using OpenAI Embeddings from previous tickets and other resources, making it easier for the support team to find the necessary information.
GasGlow uses Deskhero's website scraping feature to keep their knowledge base updated. This feature scrapes the latest information from their official website and other relevant online resources, ensuring that the customer support team always has the most current information.
Deskhero's REST API allows GasGlow to integrate their existing systems with the platform. This seamless integration has simplified the management of their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled GasGlow to enhance their customer experience by improving the efficiency and accuracy of their customer support services.
How does Deskhero's AI capabilities improve the customer experience?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This feature improves the response time and accuracy of the responses, leading to higher customer satisfaction. The AI-powered search bar also enhances search results, making it easier to find relevant information.
What is the benefit of the website scraping feature?
Website scraping allows GasGlow to keep their knowledge base updated with the latest information from their official website and other relevant online resources. This ensures that the customer support team always has the most up-to-date information.
How does the REST API enhance GasGlow's customer support services?
The REST API allows GasGlow to integrate their existing systems with Deskhero. This seamless integration simplifies the management of their customer support services.
* This article provides an example of how a fictive company in the Retail sale of propane gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
