PropanePlus receives a high volume of customer queries daily, ranging from product information to safety guidelines. The company uses Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This feature enables the customer support team to respond to queries quickly and accurately, improving customer satisfaction.
The company also leverages Deskhero's AI-powered search bar to find relevant content quickly. By using OpenAI Embeddings from previous tickets and other resources, the search results are enhanced, making it easier for the support team to find the information they need.
Deskhero's AI capabilities also extend to website scraping. PropanePlus uses this feature to keep their knowledge base updated with the latest information from their official website and other relevant online resources.
The REST API provided by Deskhero allows PropanePlus to integrate their existing systems with the platform. This seamless integration has made it easier for the company to manage their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled PropanePlus to streamline their customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This feature enables the customer support team to respond to queries quickly and accurately. The AI-powered search bar also enhances search results, making it easier to find relevant information.
What is the benefit of website scraping feature?
Website scraping allows PropanePlus to keep their knowledge base updated with the latest information from their official website and other relevant online resources. This ensures that the customer support team always has the most up-to-date information.
How does the REST API enhance PropanePlus's customer support services?
The REST API allows PropanePlus to integrate their existing systems with Deskhero. This seamless integration makes it easier for the company to manage their customer support services.
* This article provides an example of how a fictive company in the Retail sale of propane gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
