ScoreStore uses Deskhero's AI to handle a wide range of customer inquiries about scores' availability, pricing, and shipping. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, improving the speed and accuracy of the responses.
The comprehensive search bar powered by AI is another feature ScoreStore uses to quickly find relevant information from their extensive database. This feature is especially useful for handling complex inquiries that require information from multiple sources.
ScoreStore also leverages Deskhero's AI to enhance its knowledge base. The AI generates articles from Word, PowerPoint, PDF files, and scraped website data, ensuring the knowledge base is always current and relevant.
The ticket management system powered by Deskhero's AI is another tool ScoreStore uses to improve its customer support services. The AI helps prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
In conclusion, Deskhero's advanced AI capabilities have significantly enhanced ScoreStore's customer experience by improving the speed and accuracy of their customer support services.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies, improving the speed and accuracy of the responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles from various file types and scraped website data, ensuring the knowledge base is always current and relevant.
How does Deskhero's AI assist in ticket management?
Deskhero's AI helps prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Retail sale of scores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
