MelodyMakers uses Deskhero's AI capabilities to manage a large volume of customer inquiries about scores availability, pricing, and delivery. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures the accuracy and relevance of the responses.
The company also uses Deskhero's comprehensive search bar powered by AI to quickly locate relevant information from their vast database. This feature is particularly useful when dealing with complex inquiries that require detailed information from multiple sources.
Deskhero's AI also enhances MelodyMakers' knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always up-to-date and contains relevant information for both customers and support staff.
MelodyMakers also benefits from Deskhero's ticket management system. The AI capabilities help in prioritizing tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of MelodyMakers' customer support services.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, speeding up the response time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and even scraped website data, ensuring the knowledge base is always up-to-date and relevant.
How does Deskhero's AI assist in ticket management?
Deskhero's AI helps prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Retail sale of scores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
