Vintage Vibe, a popular second-hand furniture retailer, was struggling with managing customer queries and complaints. The high volume of tickets and the need for specialized knowledge about various unique items made it challenging to provide timely and accurate responses.
With Deskhero, Vintage Vibe was able to leverage the advanced AI capabilities to manage their tickets effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies.
The AI also enhanced the search results, making it easier for the customer support team to find relevant information quickly. This significantly reduced the time taken to resolve a ticket, improving the overall efficiency of the team.
Furthermore, Deskhero's AI capabilities allowed Vintage Vibe to create a comprehensive knowledge base. The AI scraped data from the website and generated articles from word, powerpoint, and pdf files. This provided the customer support team with a rich resource to refer to when handling complex queries.
Overall, Deskhero's AI capabilities transformed Vintage Vibe's customer support, leading to happier customers and a more productive team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of the query. It then generates a suggested reply based on this information.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the content and context of the search query. It then uses this understanding to find and present the most relevant results.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can scrape data from the website and generate articles from word, powerpoint, and pdf files. This helps in creating a comprehensive and detailed knowledge base.
* This article provides an example of how a fictive company in the Retail sale of second-hand furniture, lighting, and home decor items industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
