Chic Charm, a leading retailer of second-hand furniture and home decor items, was struggling with managing their customer support. The unique nature of their products and the high volume of customer queries made it challenging to provide prompt and accurate responses.
With Deskhero, Chic Charm was able to utilize the advanced AI capabilities to manage their customer support more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the response time.
The AI also enhanced the search results, enabling the customer support team to find relevant information quickly. This improved the efficiency of the team and led to faster resolution of customer queries.
Additionally, Deskhero's AI capabilities helped Chic Charm create a comprehensive knowledge base. The AI scraped data from the website and generated articles from various file types, providing the customer support team with a rich resource to refer to when handling complex queries.
In summary, Deskhero's AI capabilities revolutionized Chic Charm's customer support, leading to happier customers and a more efficient team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of the query. It then generates a suggested reply based on this information.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the content and context of the search query. It then uses this understanding to find and present the most relevant results.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can scrape data from the website and generate articles from word, powerpoint, and pdf files. This helps in creating a comprehensive and detailed knowledge base.
* This article provides an example of how a fictive company in the Retail sale of second-hand furniture, lighting, and home decor items industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
