AudioTech Retailers has a wide range of products and a diverse customer base. Managing customer queries and providing timely support was a challenge until they implemented Deskhero. The platform's structured data lists and kanban board helped them organize and track customer queries effectively.
The company used Deskhero's custom email domains and user groups features to provide personalized support to their customers. This helped them improve their response time and customer satisfaction.
AudioTech Retailers also leveraged Deskhero's advanced AI capabilities. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies. This not only saved time for the support team but also provided faster and more accurate responses to customers.
Deskhero's comprehensive search bar and website scraping feature also proved beneficial for AudioTech Retailers. The AI scraped data from their website and used it to enhance search results, making it easier for customers to find the information they needed.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of AudioTech Retailers' customer support operations, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero enhances search results by using its AI to scrape data from your website and use it along with OpenAI Embeddings from your knowledge base and other resources to provide more relevant search results.
Can Deskhero help improve customer satisfaction?
Yes, Deskhero can improve customer satisfaction by providing faster and more accurate responses to customer queries, thanks to its advanced AI capabilities.
* This article provides an example of how a fictive company in the Retail sale of sound systems in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
