ActiveLife has a comprehensive knowledge base for their customers. However, maintaining and updating this knowledge base can be time-consuming. With Deskhero's AI capabilities, ActiveLife can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
By leveraging OpenAI embeddings, Deskhero's AI can understand the content of these files and generate accurate and helpful articles. This not only saves time but also ensures the knowledge base is always up-to-date with the latest information.
ActiveLife also uses Deskhero's AI to enhance the search functionality of their knowledge base. The AI understands the context of the search query and provides more relevant results. This helps customers find solutions quickly and reduces the load on the helpdesk team.
Furthermore, ActiveLife uses Deskhero's AI to generate suggested replies for their helpdesk team. By analyzing previous tickets and knowledge base articles, the AI can suggest accurate responses, speeding up the response time and improving customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved ActiveLife's helpdesk efficiency, reduced response times, and enhanced the quality of their knowledge base.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings to understand the content of Word, PowerPoint, PDF files, and scraped website data. It then generates accurate and helpful knowledge base articles based on this content.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI understands the context of the search query and uses this understanding to provide more relevant results in the knowledge base.
How does Deskhero's AI generate suggested replies for the helpdesk team?
Deskhero's AI analyzes previous tickets and knowledge base articles to understand the context and content. It then generates suggested replies that are accurate and helpful.
* This article provides an example of how a fictive company in the Retail sale of sporting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
