FitPro receives a wide variety of customer queries. To manage these efficiently, they use Deskhero's custom fields and user groups features. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI embeddings and categorize them based on the custom fields defined by FitPro.
Once categorized, the tickets are assigned to the appropriate user groups. This ensures that the right team handles each ticket, improving the efficiency of the customer support process.
FitPro also leverages Deskhero's AI to generate suggested replies. By analyzing previous tickets, knowledge base articles, and uploaded files, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of customer support.
Deskhero's AI also enhances the search results in the knowledge base. By understanding the context of the search query, it provides more relevant results, helping customers find solutions quickly and reducing the load on the support team.
Overall, Deskhero's AI capabilities have significantly improved FitPro's customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI categorize tickets using custom fields?
Deskhero's AI uses OpenAI embeddings to understand the content of each ticket. It then categorizes them based on the custom fields defined by the company.
How does Deskhero's AI assign tickets to user groups?
Once the AI categorizes the tickets based on the custom fields, it assigns them to the appropriate user groups. This ensures that the right team handles each ticket.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to understand the context and content. It then generates suggested replies that are accurate and helpful.
* This article provides an example of how a fictive company in the Retail sale of sporting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
