SportyGear receives hundreds of customer queries daily. To manage this volume, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI embeddings, categorizing them based on their urgency and subject matter. This allows SportyGear to prioritize responses and assign tickets to the appropriate support team members.
Additionally, SportyGear leverages Deskhero's AI to generate suggested replies. By analyzing previous tickets, knowledge base articles, and uploaded files, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of customer support.
Deskhero's AI also enhances the search results in the knowledge base. By understanding the context of the search query, it provides more relevant results, helping customers find solutions quickly and reducing the load on the support team.
SportyGear also utilizes Deskhero's website scraping feature. The AI analyzes the scraped data and uses it to improve the accuracy of suggested replies and search results. This makes the customer support process even more efficient.
Overall, Deskhero's AI capabilities have significantly improved SportyGear's customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content and context of each ticket. It then categorizes them based on their urgency and subject matter.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to understand the context and content. It then generates suggested replies that are accurate and helpful.
How does Deskhero's AI enhance search results?
Deskhero's AI understands the context of the search query and uses this understanding to provide more relevant results in the knowledge base.
* This article provides an example of how a fictive company in the Retail sale of sporting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
