TabTech receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. With Deskhero's ticket management feature, these queries are efficiently organized and prioritized, ensuring that no customer query goes unanswered.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in generating suggested replies for customer support agents, reducing the response time significantly.
The AI also enhances the search results, making it easier for the support agents to find relevant information quickly. This not only improves the efficiency of the support team but also ensures that the customers receive accurate information.
Deskhero's REST API allows TabTech to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers. The custom email domains feature further personalizes the customer interaction, reinforcing the TabTech brand.
With Deskhero, TabTech has been able to improve their customer support operations significantly. The platform's AI capabilities have not only reduced the response time but also improved the accuracy of the responses, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer support agents. This reduces the time spent in crafting responses, thereby improving the response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
Does Deskhero support custom email domains?
Yes, Deskhero supports custom email domains, allowing you to personalize your customer interactions.
* This article provides an example of how a fictive company in the Retail sale of tablet computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
