TabletWorld serves a diverse customer base with varying needs and queries. Deskhero's user groups feature allows TabletWorld to segment their customers based on different criteria, enabling them to provide tailored support.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only improves the efficiency of the support team but also ensures that the customers receive personalized responses.
Deskhero's comprehensive search bar, powered by AI, makes it easy for the support team to find relevant information quickly. This reduces the time spent in searching for information, allowing the support team to focus more on assisting the customers.
The knowledge base feature of Deskhero allows TabletWorld to create a repository of information that can be easily accessed by both the support team and the customers. The AI capabilities of Deskhero enhance this feature by generating articles from Word, PowerPoint, PDF files, and even scraped website data.
With Deskhero, TabletWorld has been able to provide a superior customer support experience. The AI capabilities of the platform have not only improved the efficiency of the support team but also enabled them to provide personalized and accurate responses.
How does Deskhero's AI capabilities provide personalized responses?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. These replies are based on the context of the query, ensuring that the responses are personalized.
Can Deskhero create a knowledge base from existing documents?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
Does Deskhero support customer segmentation?
Yes, Deskhero's user groups feature allows you to segment your customers based on different criteria.
* This article provides an example of how a fictive company in the Retail sale of tablet computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
