TabMart receives a large number of support tickets daily. With Deskhero's tickets management feature, these tickets are efficiently organized and prioritized, ensuring that every customer query is addressed in a timely manner.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This reduces the time spent by the support team in crafting responses, improving their efficiency.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This not only improves the efficiency of the support team but also ensures that the customers receive accurate information.
Deskhero's kanban board feature allows TabMart to visualize their support workflow, making it easier to manage and track the progress of the support tickets. The custom fields feature further enhances this by allowing TabMart to add additional information to the tickets.
With Deskhero, TabMart has been able to streamline their support operations and improve their response time. The AI capabilities of the platform have played a crucial role in this, enabling TabMart to provide efficient and accurate support to their customers.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This reduces the time spent by the support team in crafting responses, thereby improving their efficiency.
Can Deskhero visualize the support workflow?
Yes, Deskhero's kanban board feature allows you to visualize your support workflow, making it easier to manage and track the progress of the support tickets.
Does Deskhero support custom fields in tickets?
Yes, Deskhero's custom fields feature allows you to add additional information to the tickets, enhancing your ability to manage and track them.
* This article provides an example of how a fictive company in the Retail sale of tablet computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
