ToyWorld receives hundreds of inquiries daily, ranging from product availability to troubleshooting toy assembly. Managing these tickets manually was time-consuming and inefficient. With Deskhero, they were able to automate ticket management, categorizing them based on urgency and topic for efficient resolution.
Deskhero's advanced AI capabilities play a crucial role in this process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations, the AI can generate suggested replies. This feature significantly reduces the time spent by the support team on each ticket, increasing their productivity.
Moreover, ToyWorld utilizes Deskhero's AI to enhance their search results. The AI uses embeddings from the company's website data and knowledge base to provide more relevant search results, making it easier for customers to find the information they need without contacting support.
The custom fields feature allows ToyWorld to tailor the platform to their specific needs, creating unique fields for toy categories, age recommendations, and more. This customization improves the accuracy of the AI suggestions and search results.
Overall, Deskhero's AI capabilities have significantly improved ToyWorld's customer support efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent by the support team on each ticket, increasing their productivity.
How does Deskhero enhance search results?
Deskhero's AI uses embeddings from your website data and knowledge base to provide more relevant search results. This makes it easier for customers to find the information they need without contacting support.
Can Deskhero be customized to fit my company's specific needs?
Yes, Deskhero includes a custom fields feature that allows you to create unique fields for your specific needs. This improves the accuracy of the AI suggestions and search results.
* This article provides an example of how a fictive company in the Retail sale of toys and games in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
