GameGalaxy has a vast collection of games, each with its own set of rules and instructions. They receive numerous inquiries about game rules, setup, and troubleshooting. To manage these inquiries, they use Deskhero's ticket management system, which categorizes and prioritizes tickets for efficient resolution.
Deskhero's AI capabilities play a significant role in enhancing GameGalaxy's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can generate suggested replies. This feature helps the support team provide quick and accurate responses, improving customer satisfaction.
Furthermore, GameGalaxy uses Deskhero's AI to improve their search results. The AI uses embeddings from the company's website data and knowledge base to provide more relevant search results. This feature helps customers find the information they need quickly, reducing the need to contact support.
The custom fields feature allows GameGalaxy to customize the platform to their specific needs, creating unique fields for game categories, difficulty levels, and more. This customization improves the accuracy of the AI suggestions and search results.
In conclusion, Deskhero's AI capabilities have significantly improved GameGalaxy's knowledge base efficiency and customer satisfaction.
How does Deskhero's AI improve the knowledge base efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps the support team provide quick and accurate responses, improving customer satisfaction.
How does Deskhero improve search results?
Deskhero's AI uses embeddings from your website data and knowledge base to provide more relevant search results. This helps customers find the information they need quickly, reducing the need to contact support.
Can Deskhero be customized to fit my company's specific needs?
Yes, Deskhero includes a custom fields feature that allows you to create unique fields for your specific needs. This improves the accuracy of the AI suggestions and search results.
* This article provides an example of how a fictive company in the Retail sale of toys and games in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
