Furniture Finesse receives numerous customer queries daily about their extensive range of products. By implementing Deskhero's AI capabilities, they have been able to automate responses to common queries, allowing their customer support team to focus on more complex issues.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly improved the accuracy and relevance of responses, enhancing the overall customer experience.
The AI-powered search bar provided by Deskhero has greatly improved the efficiency of Furniture Finesse's support team. It provides quick and relevant search results, reducing the time taken to find necessary information and increasing productivity.
By scraping data from the company's website, Deskhero's AI stays updated with the latest product information and promotions. This ensures that customers always receive the most accurate and current responses.
Overall, the integration of Deskhero's advanced AI capabilities has revolutionized Furniture Finesse's customer support services, leading to improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This allows for automated responses to common queries, freeing up the support team to handle more complex issues.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar provides quick and relevant search results, allowing the support team to find necessary information faster. This reduces response times and increases productivity.
How does Deskhero's AI stay updated with the latest product information?
Deskhero's AI can scrape data from the company's website, keeping it updated with the latest product information and promotions. This ensures customers receive the most accurate and up-to-date responses.
* This article provides an example of how a fictive company in the Retail sale of office furniture in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
