PaperPro maintains an extensive knowledge base to assist customers with product selection and usage. They use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automation significantly reduces the time and effort required to maintain the knowledge base.
With Deskhero's AI-powered comprehensive search bar, PaperPro's support team can quickly find relevant information from their knowledge base. This feature is particularly useful in handling queries about specific paper types, printing techniques, and other specialized topics.
PaperPro uses Deskhero's custom email domains and user groups to streamline their internal and external communication. The AI capabilities of Deskhero enhance the efficiency of this communication by suggesting relevant content based on OpenAI Embeddings.
Deskhero's ticket management system allows PaperPro to efficiently handle customer inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and other resources to generate suggested replies, reducing response time and improving customer satisfaction.
Finally, PaperPro uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing the efficiency of their customer support.
How does Deskhero's AI capabilities help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automation significantly reduces the time and effort required to maintain the knowledge base.
How does Deskhero improve the efficiency of communication?
Deskhero's AI suggests relevant content based on OpenAI Embeddings, enhancing the efficiency of both internal and external communication.
How does Deskhero's ticket management system improve customer satisfaction?
Deskhero's ticket management system, coupled with its AI capabilities, allows for efficient handling of customer inquiries. The AI generates suggested replies, reducing response time and improving customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of office supplies in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
