OfficeMaster receives numerous customer inquiries daily regarding product specifications, availability, and troubleshooting. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This significantly reduces the response time and increases the accuracy of responses.
With Deskhero's custom fields and structured data lists, OfficeMaster categorizes and prioritizes tickets based on their urgency and complexity. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
Deskhero's AI-powered comprehensive search bar allows OfficeMaster's support team to quickly find relevant information from their extensive knowledge base and other resources. This feature is particularly useful in handling complex queries that require detailed product knowledge or specific procedural steps.
The AI capabilities of Deskhero also enhance the efficiency of OfficeMaster's internal communication. User groups can quickly find relevant information and collaborate on tickets, reducing resolution time and increasing productivity.
Finally, OfficeMaster uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing the efficiency of their customer support.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies. This automation significantly reduces the time needed to craft responses.
How does Deskhero help in handling complex queries?
Deskhero's comprehensive search bar, powered by AI, allows support teams to quickly find relevant information from their extensive knowledge base and other resources. This helps in providing accurate responses to complex queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Retail sale of office supplies in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
