GreenGarden Furnishings receives numerous customer inquiries daily about product specifications, delivery times, and installation procedures. The company uses Deskhero's AI capabilities to quickly generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the response time, improving customer satisfaction.
The company also uses Deskhero's AI-powered search bar to quickly find relevant information from their extensive database of product manuals, policies, and knowledge base articles. This feature enables the customer support team to provide accurate information to customers in a timely manner.
GreenGarden Furnishings also leverages Deskhero's ticket management feature. The AI analyses incoming tickets and automatically categorizes them based on their content, making it easier for the support team to prioritize and handle tickets efficiently.
Deskhero's AI capabilities also extend to website scraping. The company uses this feature to keep track of competitor pricing and product offerings, allowing them to stay competitive in the market.
Overall, Deskhero's advanced AI capabilities have significantly improved GreenGarden Furnishings' customer support operations, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the search query and find the most relevant results from the available data sources. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's ticket management feature work?
Deskhero's AI analyses the content of incoming tickets and automatically categorizes them based on their content. This makes it easier for the support team to prioritize and handle tickets efficiently.
* This article provides an example of how a fictive company in the Retail sale of outdoor and garden furniture in specialised store industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
