Outdoor Oasis receives a high volume of customer inquiries daily, ranging from product availability to delivery details. To manage these effectively, the company uses Deskhero's AI capabilities to generate suggested replies. This feature uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content, significantly reducing the response time.
The company also uses Deskhero's AI-powered search bar to quickly find relevant information from their database of product manuals, policies, and knowledge base articles. This allows the customer support team to provide accurate information to customers promptly.
Outdoor Oasis leverages Deskhero's ticket management feature to handle customer inquiries efficiently. The AI analyses incoming tickets and automatically categorizes them based on their content, helping the support team prioritize and respond to tickets in a timely manner.
Deskhero's AI capabilities also include website scraping, which Outdoor Oasis uses to monitor competitor pricing and product offerings. This helps the company stay competitive in the market by adjusting their pricing and product strategies accordingly.
Overall, Deskhero's advanced AI capabilities have greatly improved Outdoor Oasis's helpdesk services, leading to higher customer satisfaction and increased sales.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the search query and find the most relevant results from the available data sources. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's ticket management feature work?
Deskhero's AI analyses the content of incoming tickets and automatically categorizes them based on their content. This makes it easier for the support team to prioritize and handle tickets efficiently.
* This article provides an example of how a fictive company in the Retail sale of outdoor and garden furniture in specialised store industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
