Trailblazer Footwear uses Deskhero's advanced AI capabilities to manage the high volume of customer queries they receive daily. The AI leverages OpenAI Embeddings from previous tickets to suggest replies, greatly reducing the response time and improving the efficiency of their customer support.
The company also utilizes Deskhero's AI-enhanced search bar to provide more accurate and relevant search results on their helpdesk. The AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to enhance the search results, making it easier for customers and support staff to find the information they need.
Trailblazer Footwear has also implemented Deskhero's knowledge base feature, which is enhanced by the platform's AI. The AI generates articles from Word, PowerPoint, PDF files, and scraped website data, providing a comprehensive knowledge base that customers can use to find solutions to common issues.
By using Deskhero's custom fields and user groups features, Trailblazer Footwear has been able to personalize their customer support. They have created custom fields for different types of inquiries and user groups based on customer profiles. Combined with the AI's ability to suggest replies, this has made their customer support more personalized and efficient.
Overall, by leveraging Deskhero's advanced AI capabilities, Trailblazer Footwear has been able to provide faster, more accurate, and personalized customer support, leading to improved customer experience and loyalty.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This greatly reduces the response time and improves the efficiency of customer support.
How does Deskhero's AI enhance the search results on the helpdesk?
Deskhero's AI uses OpenAI Embeddings from various sources to provide more accurate and relevant search results on the helpdesk. This makes it easier for customers and support staff to find the information they need.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This provides a comprehensive knowledge base that customers can use to find solutions to common issues.
* This article provides an example of how a fictive company in the Retail sale of outdoor and hiking footwear in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
