BrushBright receives a high volume of customer support tickets daily. They use Deskhero's ticket management system to handle these requests efficiently. The AI capabilities of Deskhero analyze each ticket using OpenAI Embeddings, identifying key themes and issues.
Once the AI understands the issue, it searches through BrushBright's knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
BrushBright also uses Deskhero's Kanban board feature to visualize the status of each ticket. The AI capabilities of Deskhero help in automatically categorizing and prioritizing tickets, ensuring that urgent issues are addressed promptly.
The custom fields feature allows BrushBright to categorize and filter tickets based on various parameters such as product type, issue category, etc. This further streamlines the process and enables the support team to prioritize and address tickets more effectively.
Finally, BrushBright uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket and finds relevant content from the knowledge base, uploaded files, and website data. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customers. It also helps in automatically categorizing and prioritizing tickets.
How does Deskhero help in visualizing the status of each ticket?
Deskhero provides a Kanban board feature that allows you to visualize the status of each ticket. The AI capabilities of Deskhero help in automatically categorizing and prioritizing tickets on the board.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Retail sale of paint and painting supplies in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
