ColorCraft receives hundreds of customer queries daily, ranging from product inquiries to technical assistance. They use Deskhero's ticket management system to efficiently handle these requests. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI Embeddings, identifying key themes and issues.
With the AI's understanding of the issue, it then searches through ColorCraft's knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
ColorCraft also uses Deskhero's AI capabilities to enhance their search results. When customers use the search bar on their website, the AI uses embeddings from previous tickets and other resources to provide more relevant and accurate search results. This has led to a significant increase in customer satisfaction and reduced the number of support tickets.
The custom fields feature allows ColorCraft to categorize and filter tickets based on various parameters such as product type, issue category, etc. This further streamlines the process and enables the support team to prioritize and address tickets more effectively.
Finally, ColorCraft uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket and finds relevant content from the knowledge base, uploaded files, and website data. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customers.
How does Deskhero enhance search results?
When customers use the search bar, Deskhero's AI uses embeddings from previous tickets and other resources to provide more relevant and accurate search results.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Retail sale of paint and painting supplies in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
