PaintPal has a vast range of products, each with its own set of specifications, instructions, and potential issues. To help customers navigate this complexity, they use Deskhero to create a comprehensive knowledge base. The AI capabilities of Deskhero are used to generate articles from word, powerpoint, pdf files, and even scrape data from the website.
Deskhero's AI uses OpenAI Embeddings to understand the content of these resources and categorize them appropriately within the knowledge base. This ensures that customers can easily find the information they need, reducing the need for support tickets.
When a customer does submit a ticket, Deskhero's AI analyzes the content and suggests relevant knowledge base articles to the support team. This allows the team to provide quick and accurate responses, improving customer satisfaction.
PaintPal also uses Deskhero's AI to enhance the search functionality of their knowledge base. The AI uses embeddings from previous tickets and other resources to provide more relevant search results, making it easier for customers to find the information they need.
Finally, PaintPal uses Deskhero's user groups feature to manage access to different sections of the knowledge base. This ensures that only relevant personnel have access to sensitive information, enhancing security.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the content of word, powerpoint, pdf files, and website data. This content is then categorized appropriately within the knowledge base, making it easier for customers to find the information they need.
How does Deskhero improve the search functionality of the knowledge base?
Deskhero's AI uses embeddings from previous tickets and other resources to provide more relevant and accurate search results in the knowledge base.
Can Deskhero restrict access to certain sections of the knowledge base?
Yes, Deskhero's user groups feature allows you to manage access to different sections of the knowledge base, ensuring that only relevant personnel have access to sensitive information.
* This article provides an example of how a fictive company in the Retail sale of paint and painting supplies in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
