ColorRevolution receives numerous customer inquiries daily about product usage, safety precautions, and disposal methods. To manage these effectively, they implemented Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
This significantly reduced the time taken to respond to customer queries, as the AI could instantly suggest relevant responses based on past interactions and available resources. This also allowed the support team to focus on more complex issues that required human intervention.
Deskhero's AI also enhanced the search results on the company's helpdesk. When customers searched for information, the AI used the OpenAI Embeddings to find the most relevant content from the knowledge base, past tickets, and other resources. This improved the customer's self-service experience, reducing the number of tickets raised.
ColorRevolution also utilized Deskhero's REST API to integrate the platform with their existing systems. This ensured a seamless flow of information between different platforms, enhancing the efficiency of their operations.
The implementation of Deskhero's advanced AI capabilities led to an increase in customer satisfaction rates, a reduction in response times, and an overall improvement in the efficiency of ColorRevolution's customer support.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the query. It then uses this understanding to generate a relevant response.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query. It then finds the most relevant content from the knowledge base, past tickets, and other resources to provide the best possible search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Retail sale of paint thinners and removers in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
