PaintPeelPro receives a high volume of customer queries daily, which made managing tickets a challenging task. To address this, they implemented Deskhero's AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduced the time taken to respond to customer queries, as the AI could instantly suggest relevant responses based on past interactions and available resources.
PaintPeelPro also used Deskhero's kanban board to manage tickets. The AI automatically categorized tickets based on their content, making it easier for the support team to prioritize and address them.
Deskhero's AI also identified common issues and trends from past tickets. This information was used to update the knowledge base and improve the customer's self-service experience.
The implementation of Deskhero's AI capabilities led to a significant reduction in response times, an improvement in the efficiency of ticket management, and an increase in customer satisfaction rates.
How does the AI help in managing tickets?
The AI uses OpenAI Embeddings to generate suggested replies, reducing the time taken to respond to queries. It also categorizes tickets based on their content, making it easier to manage them.
How does the AI identify common issues and trends?
The AI analyzes past tickets to identify common questions and issues. This information is then used to update the knowledge base and improve the customer's self-service experience.
Has the implementation of AI capabilities improved customer satisfaction rates?
Yes, the AI has significantly reduced response times and improved the efficiency of ticket management, leading to an increase in customer satisfaction rates.
* This article provides an example of how a fictive company in the Retail sale of paint thinners and removers in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
