Palette Professionals receives numerous customer queries about their products. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze the content of each ticket and suggest replies based on previous tickets, knowledge base articles, and other relevant content. This has significantly improved response times and customer satisfaction.
The company uses the custom fields feature to categorize their products and queries. This structured data list enables the AI to identify relevant content accurately, enhancing the quality of suggested replies.
Palette Professionals maintains a comprehensive knowledge base, including product manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities use OpenAI embeddings to extract information from these files, which is then used to generate detailed and accurate responses to customer queries.
By using the website scraping feature, Palette Professionals keeps its knowledge base updated with the latest product information. The AI uses this data to provide customers with the most current and accurate information.
Lastly, the AI-powered search bar has made it easier for the support team to find relevant information quickly. By understanding natural language queries, the team can find the information they need without knowing specific keywords or phrases.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI improves the quality of customer support by analyzing the content of each ticket and suggesting replies based on previous tickets, knowledge base articles, and other relevant content. This leads to more accurate and detailed responses.
How does the AI use the knowledge base to enhance customer support?
The AI uses OpenAI embeddings to extract information from the knowledge base, including product manuals and policies uploaded as Word, PowerPoint, and PDF files. This information is used to generate accurate and detailed responses to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar understands natural language queries, allowing the support team to find relevant information quickly without having to know specific keywords or phrases.
* This article provides an example of how a fictive company in the Retail sale of painting supplies such as brushes, rollers, and drop cloths in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
