Artistic Endeavors receives numerous queries about their products, such as brushes, rollers, and drop cloths. They use the ticket management feature of Deskhero to efficiently handle these queries. The AI capabilities of Deskhero analyze the content of each ticket and suggest replies based on previous tickets and knowledge base articles. This has resulted in quicker response times and higher customer satisfaction rates.
The company also uses the custom fields feature to categorize their products and queries. This structured data list helps the AI identify relevant content more accurately, further enhancing the effectiveness of suggested replies.
Artistic Endeavors has a comprehensive knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. The AI capabilities of Deskhero use OpenAI embeddings to extract information from these files and include it in the suggested replies. This has reduced the need for manual searching and increased the accuracy of responses.
With the website scraping feature, Artistic Endeavors keeps its knowledge base up-to-date with the latest product information. The AI uses this scraped data to provide customers with the most current and accurate information.
Finally, the advanced search bar powered by AI has made it easier for the support team to find relevant information quickly. By leveraging the AI's ability to understand natural language queries, the team can find the information they need without having to know specific keywords or phrases.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes the content of each ticket and suggests replies based on previous tickets and knowledge base articles. This reduces the time spent on crafting responses and leads to quicker response times.
How does the AI use the knowledge base to enhance customer support?
The AI uses OpenAI embeddings to extract information from the knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. This information is used to generate accurate and detailed responses to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar understands natural language queries, allowing the support team to find relevant information quickly without having to know specific keywords or phrases.
* This article provides an example of how a fictive company in the Retail sale of painting supplies such as brushes, rollers, and drop cloths in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
