PawsomePets uses Deskhero's structured data lists feature to organize their customer data. The AI capabilities of the platform analyze this data to provide insights that help the company understand their customers better and serve them more effectively.
The company uses Deskhero's ticket management feature to handle customer queries. The AI capabilities of the platform suggest relevant replies based on the analysis of previous tickets and knowledge base articles, improving the efficiency of the helpdesk services.
PawsomePets also uses Deskhero's knowledge base feature to create a comprehensive repository of information about pet care and products. The AI capabilities of the platform generate articles from uploaded files, making it easy for the company to keep the knowledge base updated.
Deskhero's website scraping feature allows PawsomePets to gather information about competitor products and prices. The AI capabilities of the platform analyze this data and provide insights that help the company make strategic decisions.
Finally, PawsomePets uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data flow and enhances the efficiency of their helpdesk services.
How does Deskhero's AI capabilities help in understanding customers better?
Deskhero's AI capabilities analyze customer data to provide insights. These insights help in understanding customer preferences and behavior, enabling the company to serve them more effectively.
How does Deskhero's ticket management feature improve the efficiency of helpdesk services?
Deskhero's ticket management feature allows for efficient handling of customer queries. The AI capabilities of the platform suggest relevant replies based on previous tickets and knowledge base articles, improving the speed and accuracy of the responses.
How does Deskhero's website scraping feature help in making strategic decisions?
Deskhero's website scraping feature gathers information about competitor products and prices. The AI capabilities of the platform analyze this data and provide insights that can guide strategic decisions.
* This article provides an example of how a fictive company in the Retail sale of pet animals in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
