Boat Bliss uses Deskhero's AI capabilities to efficiently manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies, significantly reducing the time taken to respond to customer queries and improving the consistency of responses.
The company also leverages Deskhero's user groups feature to assign tickets to the appropriate support team. This ensures that tickets are handled by the most qualified individuals, resulting in faster resolution times and improved customer satisfaction.
Furthermore, Boat Bliss uses Deskhero's custom email domains feature to create a professional and branded customer support experience. This not only enhances their brand image but also increases customer trust and confidence in their support services.
Deskhero's REST API is used by Boat Bliss to integrate their existing CRM and ERP systems with the platform. This ensures that all customer-related data is centralized, making it easier for the support team to access relevant information and provide accurate responses.
Lastly, the AI capabilities of Deskhero help Boat Bliss to continuously learn and improve their support processes. The AI analyzes past tickets and customer interactions to identify trends and areas for improvement, enabling the company to proactively address potential issues and continually enhance their customer support.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies. This significantly reduces the time taken to respond to customer queries and improves the consistency of responses.
Can Deskhero integrate with our existing CRM and ERP systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing CRM and ERP systems with the platform. This ensures that all your customer-related data is centralized and easily accessible.
How does Deskhero help improve our support processes?
Deskhero's AI analyzes past tickets and customer interactions to identify trends and areas for improvement. This enables you to proactively address potential issues and continually enhance your customer support.
* This article provides an example of how a fictive company in the Retail sale of pontoon boats and pontoon boat accessories in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
