OptiCare uses Deskhero's AI capabilities to generate knowledge base articles from uploaded files like policies, manuals, and presentations. This feature significantly reduces the time and effort required to create and update the company's online resources.
Deskhero's AI also enhances the search functionality on OptiCare's website. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides more accurate search results, helping customers find the information they need more quickly.
With Deskhero's custom fields and structured data lists, OptiCare can organize and categorize customer inquiries based on their specific needs. This allows the company to prioritize urgent requests and ensure that all customers receive timely assistance.
OptiCare also uses Deskhero's REST API to integrate the platform with their existing systems, enhancing the efficiency of their customer support operations.
Finally, OptiCare leverages Deskhero's AI to manage customer support tickets more efficiently. The AI analyzes previous tickets to suggest the most relevant responses to new inquiries, reducing the time spent by customer service representatives on each ticket.
How does OptiCare use Deskhero's AI to manage their knowledge base?
OptiCare uses Deskhero's AI to generate knowledge base articles from uploaded files like policies, manuals, and presentations. This feature significantly reduces the time and effort required to create and update the company's online resources.
How does Deskhero's AI enhance the search functionality on OptiCare's website?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to provide more accurate search results. This helps customers find the information they need more quickly.
How does OptiCare use Deskhero's custom fields and structured data lists?
OptiCare uses these features to organize and categorize customer inquiries based on their specific needs. This allows the company to prioritize urgent requests and ensure that all customers receive timely assistance.
* This article provides an example of how a fictive company in the Retail sale of prescription eye care products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
