PrimerPro Stores receives a high volume of customer inquiries daily regarding their diverse product range. To manage these effectively, they employ Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving accuracy.
PrimerPro also uses Deskhero's comprehensive search bar to swiftly locate relevant information from their extensive knowledge base, past tickets, and scraped website data. The AI-enhanced search results ensure that the most accurate information is presented first, aiding the support team in delivering top-notch service.
By leveraging Deskhero's REST API, PrimerPro has integrated the platform with their existing systems. This allows them to automate ticket creation from various channels, including emails, website forms, and social media, enhancing their overall support efficiency.
Deskhero's user groups feature enables PrimerPro to categorize their support team based on their areas of expertise. This ensures that tickets are assigned to the most competent team member, thereby improving the quality of support provided.
Lastly, PrimerPro uses Deskhero's kanban board to visually track the progress of each ticket. This helps the team stay organized and ensures that no customer query is missed.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving accuracy.
How does the comprehensive search bar work?
The search bar uses AI to enhance search results. It searches through all data sources including past tickets, the knowledge base, and scraped website data, and presents the most relevant results first. This aids the support team in delivering top-notch service.
What is the purpose of user groups?
User groups allow you to categorize your support team based on expertise. This ensures that tickets are assigned to the most suitable team member, improving the quality of support provided.
* This article provides an example of how a fictive company in the Retail sale of primers and sealants in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
