PrimeSeal Solutions receives numerous customer queries daily about product specifications, application methods, and safety precautions. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
With Deskhero's comprehensive search bar, PrimeSeal's support team can quickly find relevant information from their extensive knowledge base, past tickets, and scraped website data. The AI-enhanced search results ensure that the most relevant information is presented first, improving the efficiency of the support team.
PrimeSeal also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to automate the creation of tickets from emails, website forms, and social media messages, further enhancing their support efficiency.
Deskhero's user groups feature allows PrimeSeal to categorize their support team based on expertise. This ensures that tickets are assigned to the most suitable team member, improving the quality of support provided.
Finally, PrimeSeal uses Deskhero's kanban board to track the progress of each ticket. The visual representation of ticket status helps the team stay organized and ensures that no ticket is overlooked.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate a suggested reply.
How does the comprehensive search bar work?
The search bar uses AI to enhance search results. It searches through all data sources including past tickets, the knowledge base, and scraped website data, and presents the most relevant results first.
What is the purpose of user groups?
User groups allow you to categorize your support team based on expertise. This ensures that tickets are assigned to the most suitable team member, improving the quality of support provided.
* This article provides an example of how a fictive company in the Retail sale of primers and sealants in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
