SealFast Industries often deals with complex customer inquiries regarding their wide range of products. To handle these efficiently, they utilize Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, improving response times and accuracy.
SealFast also leverages Deskhero's comprehensive search bar to quickly locate pertinent information from their vast knowledge base, past tickets, and scraped website data. The AI-enhanced search results ensure that the most accurate information is presented promptly, aiding the support team in providing high-quality service.
Through Deskhero's REST API, SealFast has integrated the platform with their existing CRM and ERP systems. This allows them to automate ticket creation from various channels, including emails, website forms, and social media, enhancing their overall support efficiency.
Deskhero's user groups feature enables SealFast to categorize their support team based on their areas of expertise. This ensures that tickets are assigned to the most competent team member, thereby improving the quality of support provided.
Lastly, SealFast uses Deskhero's kanban board to visually track the progress of each ticket. This helps the team stay organized and ensures that no customer query is missed.
How does Deskhero's AI enhance the customer service experience?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, improving response times and accuracy.
How does the comprehensive search bar aid the support team?
The search bar uses AI to enhance search results. It searches through all data sources including past tickets, the knowledge base, and scraped website data, and presents the most relevant results first. This aids the support team in providing high-quality service.
How does the user groups feature improve the quality of support?
User groups allow you to categorize your support team based on expertise. This ensures that tickets are assigned to the most suitable team member, improving the quality of support provided.
* This article provides an example of how a fictive company in the Retail sale of primers and sealants in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
