Stylish Stalls receives numerous customer queries daily about their clothing items, ranging from availability, sizes, materials used, and stall locations. With Deskhero, they can efficiently manage these tickets, ensuring no query is left unanswered. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The custom fields feature allows Stylish Stalls to categorize tickets based on the type of query, making it easier for the team to prioritize and handle them. The AI also enhances the search results, providing the support team with relevant information from the knowledge base, uploaded files, or scraped website data.
Deskhero's AI capabilities also help in creating a robust knowledge base. It generates articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature ensures that the knowledge base is always up-to-date with the latest information.
Stylish Stalls also uses the user groups feature to assign specific types of tickets to different teams, improving efficiency. The AI capabilities ensure that the right tickets are assigned to the right teams based on the analysis of previous tickets.
Overall, Deskhero's AI capabilities have significantly improved Stylish Stalls' customer support services, leading to happier customers and increased sales.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI capabilities of Deskhero use OpenAI Embeddings to analyze the query and find the most relevant content from the knowledge base, uploaded files, or scraped website data, enhancing the search results.
How does Deskhero's AI help in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data, ensuring the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Retail sale of ready-made clothing items (e.g. shirts, pants, dresses) via stalls and markets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
