Market Marvels receives hundreds of customer queries every day about their clothing items. Managing these tickets manually was a daunting task. However, with Deskhero, they can now efficiently handle these tickets. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to queries.
The custom fields feature of Deskhero allows Market Marvels to categorize tickets based on the type of query. This categorization helps the team prioritize the tickets and handle them more efficiently. The AI capabilities of Deskhero also enhance the search results, providing the support team with relevant information from the knowledge base, uploaded files, or scraped website data.
Market Marvels also uses the user groups feature of Deskhero to assign specific types of tickets to different teams. The AI capabilities of Deskhero ensure that the right tickets are assigned to the right teams based on the analysis of previous tickets.
Deskhero's AI capabilities also help Market Marvels in creating a robust knowledge base. It generates articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have significantly improved Market Marvels' ticket management process, leading to quicker responses and happier customers.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time taken to respond to queries. It also assigns the right tickets to the right teams based on the analysis of previous tickets.
How does Deskhero's AI enhance search results?
The AI capabilities of Deskhero use OpenAI Embeddings to analyze the query and find the most relevant content from the knowledge base, uploaded files, or scraped website data, enhancing the search results.
How does Deskhero's AI help in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data, ensuring the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Retail sale of ready-made clothing items (e.g. shirts, pants, dresses) via stalls and markets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
