Vinyl Vibes receives a high volume of customer inquiries regarding product availability, pricing, and shipping details. Using Deskhero's advanced AI capabilities, Vinyl Vibes is able to automate responses to common queries by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This significantly reduces the response time and improves customer satisfaction.
The AI also helps in managing the ticket system more efficiently. By analyzing the content of the customer's query, the AI can categorize and prioritize tickets, ensuring that urgent matters are attended to promptly. This not only improves the efficiency of the customer support team but also enhances the overall customer experience.
Deskhero's AI capabilities also extend to the search function on the Vinyl Vibes website. By using AI to enhance search results, customers can find the products they are looking for more easily and quickly. The AI uses data from previous searches, knowledge base articles, and uploaded files to provide the most relevant search results.
Furthermore, Vinyl Vibes uses Deskhero's AI to generate knowledge base articles from word, powerpoint, and pdf files. This allows them to quickly and easily update their knowledge base with new product information or changes to shipping policies, ensuring that customers always have access to the most up-to-date information.
Finally, Vinyl Vibes uses Deskhero's REST API to integrate the platform with their existing systems, allowing for seamless data transfer and improved efficiency.
How does the AI prioritize tickets?
The AI analyzes the content of the customer's query to determine its urgency and category. It then prioritizes tickets based on these factors, ensuring that urgent matters are attended to promptly.
How does the AI enhance search results?
The AI uses data from previous searches, knowledge base articles, and uploaded files to provide the most relevant search results. This makes it easier and quicker for customers to find the products they are looking for.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from word, powerpoint, and pdf files. This allows for quick and easy updates to the knowledge base with new product information or changes to shipping policies.
* This article provides an example of how a fictive company in the Retail sale of recording media in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
