CD Central receives a plethora of customer inquiries daily, ranging from product inquiries to technical support. To manage this effectively, CD Central uses Deskhero's AI capabilities to automate responses to common queries by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This has significantly reduced the workload on their customer support team and improved response times.
The AI also assists in ticket management by categorizing and prioritizing incoming tickets based on their content. This ensures that urgent issues are addressed promptly and reduces the chances of important tickets being overlooked.
CD Central also uses Deskhero's AI to enhance the search function on their website. The AI uses data from previous searches, knowledge base articles, and uploaded files to provide the most relevant search results. This has improved the customer shopping experience by making it easier for customers to find the products they are looking for.
Additionally, CD Central uses Deskhero's AI to generate knowledge base articles from word, powerpoint, and pdf files. This enables them to keep their knowledge base updated with the latest product information and policies, providing customers with accurate and up-to-date information.
Finally, CD Central uses Deskhero's REST API to integrate the platform with their existing systems, allowing for seamless data transfer and improved operational efficiency.
How does the AI automate responses to common queries?
The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to generate responses to common queries. This helps to reduce the workload on the customer support team and improve response times.
How does the AI assist in ticket management?
The AI categorizes and prioritizes incoming tickets based on their content. This ensures that urgent issues are addressed promptly and reduces the chances of important tickets being overlooked.
How does the AI enhance the search function on the website?
The AI uses data from previous searches, knowledge base articles, and uploaded files to provide the most relevant search results. This makes it easier for customers to find the products they are looking for.
* This article provides an example of how a fictive company in the Retail sale of recording media in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
