Cassette Corner receives numerous customer inquiries about product availability, pricing, and shipping. To handle these efficiently, Cassette Corner uses Deskhero's AI capabilities to automate responses to common queries by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This has resulted in faster response times and improved customer satisfaction.
The AI also aids in ticket management by analyzing the content of the customer's query and categorizing and prioritizing tickets accordingly. This ensures that urgent matters are dealt with promptly and improves the efficiency of the customer support team.
Cassette Corner also uses Deskhero's AI to enhance the search function on their website. The AI uses data from previous searches, knowledge base articles, and uploaded files to provide the most relevant search results, making it easier and quicker for customers to find what they're looking for.
Additionally, Cassette Corner uses Deskhero's AI to generate knowledge base articles from word, powerpoint, and pdf files. This allows them to keep their knowledge base updated with the latest product information and policies, ensuring that customers always have access to the most current information.
Finally, Cassette Corner uses Deskhero's REST API to integrate the platform with their existing systems, allowing for seamless data transfer and improved operational efficiency.
How does the AI automate responses to common queries?
The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to generate responses to common queries. This helps to reduce the response time and improve customer satisfaction.
How does the AI assist in ticket management?
The AI analyzes the content of the customer's query to categorize and prioritize tickets. This ensures that urgent matters are dealt with promptly and improves the efficiency of the customer support team.
How does the AI enhance the search function on the website?
The AI uses data from previous searches, knowledge base articles, and uploaded files to provide the most relevant search results. This makes it easier and quicker for customers to find what they're looking for.
* This article provides an example of how a fictive company in the Retail sale of recording media in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
