CycleSphere's customer support team often faced challenges in managing the high volume of support tickets, leading to delayed responses and decreased customer satisfaction. With Deskhero's ticket management and AI capabilities, the team can now prioritize and handle tickets more efficiently. The AI system leverages OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the time spent on each ticket.
Deskhero's advanced search bar powered by AI has been a game-changer for CycleSphere. The AI uses embeddings from knowledge base articles, uploaded files, and scraped website data to enhance search results. This feature has made it easier for the support team to find relevant information quickly, improving their productivity.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities allow them to generate articles from various file formats like Word, PowerPoint, and PDF. This feature has not only saved time but also ensured that all necessary information is readily available for the support team.
CycleSphere has also benefited from Deskhero's custom fields and user groups features. They have created custom fields specific to their business needs and set up user groups based on roles and responsibilities. This has helped in better organization and assignment of tickets, leading to faster resolution times.
Overall, Deskhero's advanced AI capabilities have transformed CycleSphere's customer support operations. The platform's features have not only improved efficiency but also enhanced the quality of support provided to customers.
How has Deskhero's AI capabilities improved CycleSphere's ticket management?
Deskhero's AI capabilities have made ticket management more efficient at CycleSphere. The AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the time spent on each ticket and improving response times.
What benefits has CycleSphere seen from using Deskhero's advanced search bar?
The advanced search bar powered by AI has made it easier for CycleSphere's support team to find relevant information quickly, improving their productivity and enabling them to provide faster support to customers.
How has Deskhero's knowledge base feature benefited CycleSphere?
Deskhero's knowledge base feature has allowed CycleSphere to create a comprehensive repository of information. The AI capabilities enable them to generate articles from various file formats, ensuring all necessary information is readily available for the support team.
* This article provides an example of how a fictive company in the Retail sale of road bikes in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
