Persian Rug Emporium receives a high volume of customer queries related to product specifications, delivery timelines, return policies, and more. To handle these effectively, the company uses Deskhero's ticket management system, which is powered by advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing response times and enhancing customer satisfaction.
The company also utilizes Deskhero's AI-powered search bar to swiftly locate relevant information from their vast database. This feature allows the helpdesk team to provide accurate and timely information to customers, thereby improving the customer experience.
Deskhero's AI capabilities also extend to the platform's knowledge base. Persian Rug Emporium uses this feature to automatically generate articles from word, powerpoint, pdf files, and scraped website data. This ensures the knowledge base is always updated with the most recent information, serving as a valuable resource for the helpdesk team and customers alike.
Persian Rug Emporium has integrated Deskhero's REST API with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have greatly improved the efficiency of their helpdesk services, leading to increased customer satisfaction and loyalty.
Overall, Deskhero's advanced AI capabilities have revolutionized Persian Rug Emporium's helpdesk services, enabling them to deliver superior customer service in an efficient manner.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context and generate appropriate responses.
How does the AI-powered search bar work?
The search bar uses AI to quickly scan through the database and find relevant information based on the search query.
How is the knowledge base updated?
The knowledge base is automatically updated by the AI, which generates articles from word, powerpoint, pdf files, and scraped website data.
* This article provides an example of how a fictive company in the Retail sale of rugs and carpets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
