Exotic Carpet Bazaar deals with a multitude of customer inquiries regarding product details, care instructions, shipping policies, and more. To manage these queries efficiently, the company employs Deskhero's ticket management feature, which is enhanced by AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving overall customer satisfaction.
The company also uses Deskhero's advanced search bar, powered by AI, to quickly find relevant information from their extensive database of products, policies, and customer interactions. This feature enables the customer service team to provide accurate information to customers promptly, further enhancing the customer experience.
Deskhero's AI capabilities also extend to the platform's knowledge base. Exotic Carpet Bazaar uses this feature to automatically generate articles from word, powerpoint, pdf files, and even scraped website data. This ensures that the knowledge base is always up-to-date with the latest information, providing a valuable resource for both the customer service team and customers.
By leveraging Deskhero's REST API, Exotic Carpet Bazaar has integrated the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have significantly improved the efficiency of their customer service operations, leading to increased customer satisfaction and loyalty.
Overall, Deskhero's advanced AI capabilities have transformed Exotic Carpet Bazaar's customer service operations, enabling them to provide superior customer service in a timely and efficient manner.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context and generate appropriate responses.
How does the AI-powered search bar work?
The search bar uses AI to quickly scan through the database and find relevant information based on the search query.
How is the knowledge base updated?
The knowledge base is automatically updated by the AI, which generates articles from word, powerpoint, pdf files, and scraped website data.
* This article provides an example of how a fictive company in the Retail sale of rugs and carpets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
