RugMasters receives numerous customer inquiries every day, making it challenging to provide timely and accurate responses. By integrating Deskhero into their operations, they have been able to streamline their customer support services.
Deskhero's advanced AI capabilities have been key in optimizing RugMasters' customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, significantly reducing the time taken to respond to customer inquiries.
The AI also generates suggested replies, ensuring that the responses are not only quick but also accurate and consistent. This has resulted in improved customer satisfaction rates.
RugMasters has also utilized Deskhero's custom fields and user groups features to tailor the platform to their needs. This has helped them provide more personalized service to their customers and manage their teams more effectively.
Finally, RugMasters has found Deskhero's comprehensive search bar and AI-enhanced search results particularly useful in finding specific information quickly and efficiently.
How has Deskhero optimized RugMasters' customer support services?
Deskhero's AI capabilities find relevant content and generate suggested replies, reducing response times and improving accuracy. This has optimized RugMasters' customer support services.
How does Deskhero ensure quick and accurate responses?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from various sources. This ensures responses are quick, accurate, and consistent.
Can RugMasters tailor Deskhero to their needs?
Yes, RugMasters has utilized Deskhero's custom fields and user groups features to tailor the platform to their needs.
* This article provides an example of how a fictive company in the Retail sale of rugs in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
