RugWorld receives a large volume of customer inquiries daily, ranging from product information requests to delivery status checks. By integrating Deskhero's ticket management system, they have been able to efficiently categorize and prioritize these inquiries, ensuring a timely response.
Deskhero's advanced AI capabilities have been instrumental in improving RugWorld's customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has significantly reduced the time taken by customer service representatives to find relevant information.
The AI also generates suggested replies based on the embeddings, which has not only sped up the response times but also ensured consistent and accurate information is provided to the customers. This has led to an increase in customer satisfaction rates.
Furthermore, Deskhero's comprehensive search bar has made it easier for RugWorld's customer service representatives to find specific information quickly. The AI-enhanced search results have been particularly useful in finding information from the vast knowledge base and previous tickets.
Finally, RugWorld has been able to customize Deskhero to suit their needs, including custom fields for specific rug details, user groups for different teams, and custom email domains for a professional appearance.
How has Deskhero improved RugWorld's response times?
Deskhero's AI capabilities have significantly reduced the time taken to find relevant information and generate responses. This has led to faster response times.
How does Deskhero ensure accurate information is provided to the customers?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This ensures consistent and accurate information is provided.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero offers features like custom fields, user groups, and custom email domains that can be tailored to suit specific needs.
* This article provides an example of how a fictive company in the Retail sale of rugs in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
